1. Who we are
Teuscan is a freight computer-vision service operated by BrunoDevelopment EOOD, a limited liability company registered in Bulgaria. References to "we", "us", and "our" mean BrunoDevelopment EOOD acting under the Teuscan brand.
2. Contact
For any privacy or data-protection enquiry, including the exercise of the rights described in §9, write to legal@teuscan.com. We aim to reply within one working week.
3. What data we process
We process the following limited categories of data:
- Site-visit data. Standard server logs from our hosting provider (timestamp, IP address, request path, user agent). Used only for availability and security; not joined to any identifier.
- Meeting bookings. When you book a call via the "Request a demo" link, you are sent to our scheduling provider (Calendly) which collects the booking details on our behalf. We see your name, email, and whatever message you choose to include.
- Customer-supplied media (paid or evaluation customers only). Images and video sent to our API or SDK for processing. Processed in transit; not retained after the response is returned, unless you have explicitly enrolled in a feedback / fine-tuning programme covered by a separate Data Processing Agreement.
- Correspondence. Email and meeting notes from conversations with you. Retained for the duration of the commercial relationship and a reasonable follow-up window.
We do not collect, request, or store special-category data (GDPR Article 9) as part of our service.
4. Legal bases for processing
- Article 6(1)(b) — contract. For paid services, processing of customer-supplied media is necessary to deliver the service you have contracted for.
- Article 6(1)(f) — legitimate interests. For inbound enquiries, evaluation calls, and site-visit logging. Our interest is running a small business that responds to people who reach out; the processing is minimal and your rights are not overridden.
- Article 6(1)(a) — consent. For optional things, where applicable. We currently do not run any opt-in processing.
5. Cookies and browser storage
We distinguish two categories of browser storage:
- Strictly necessary. A small amount of localStorage used to run the site itself — currently just your cookie-banner preference. Active by default; required for the site to function.
- Analytics. Optional usage analytics that help us understand how visitors find us. Only active when you opt in via the cookie banner. Currently the site does not load any analytics script; if and when we add one, it will only run for visitors whose stored preference is "Accept all".
You can change your choice at any time using the "Cookie preferences" link at the bottom of every page. Clearing your browser storage also resets the choice.
We do not set advertising cookies, cross-site tracking cookies, or third-party marketing pixels of any kind.
6. Subprocessors
Where it is necessary to deliver the service, we engage subprocessors under written processing agreements that meet the requirements of GDPR Article 28. Indicative categories:
- Meeting scheduling — for the booking flow behind the "Request a demo" link.
- Hosting and cloud infrastructure — the infrastructure that runs this website and, where applicable, the cloud API.
- Vision / AI model providers — to deliver the experimental damage-detection capability, only as covered by a customer-specific Data Processing Agreement.
The current, named subprocessor list with their roles and locations is available to customers on request under their DPA.
7. International data transfers
Where a subprocessor is located outside the EU/EEA, transfers are covered by the European Commission's Standard Contractual Clauses (Decision (EU) 2021/914) and, where required, supplementary technical measures. For workloads where data residency matters (typically insurance and port operators), the on-premise deployment of the SDK keeps your data inside your own network and no transfer occurs.
8. Data retention
- Site-visit server logs: up to 30 days.
- Customer-supplied media via the API: not retained beyond the response, except where covered by a separate written agreement.
- Meeting bookings and correspondence: for the duration of the commercial relationship and up to 24 months thereafter, then deleted or anonymised.
- Billing records: retained for the period required by Bulgarian tax law.
9. Your rights
Under the GDPR, you have the right to: access your personal data (Art. 15); rectify it (Art. 16); request erasure (Art. 17); request restriction of processing (Art. 18); portability (Art. 20); and to object to processing carried out under legitimate interests (Art. 21). To exercise any of these, email legal@teuscan.com. You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP) or the supervisory authority in your country.
10. Children
Teuscan is a business-to-business service. We do not direct any of our processing at children, and we do not knowingly collect personal data from children.
11. Updates to this document
We update this document when our practices change. The "Last updated" date at the top of the page reflects the most recent change. Substantive changes that affect existing customers will additionally be communicated by email.
12. Terms of service
By using the Teuscan service — whether on the free tier, a paid plan, or an evaluation — you agree to the following.
12.1 Service description
Teuscan provides a freight computer-vision capability: freight damage detection. Parts of the capability may be delivered via third-party model providers under our subprocessor agreements (see §6).
The damage-detection capability is offered as experimental: it is in active development, results may vary in accuracy, and it should not be used as the sole basis for irreversible operational or legal decisions.
12.2 Free tier
The free tier is offered for evaluation and pilots, capped at 500 images per month. Access is enabled after a short intake call. The free tier may be revoked or modified at any time and is not intended for commercial production use.
12.3 Acceptable use
You agree not to use the service: (a) to process imagery you do not have a lawful basis to process; (b) to attempt to reverse-engineer the underlying models; (c) to resell the service without a written agreement; (d) for any unlawful purpose under applicable law in Bulgaria, the EU, or the jurisdiction in which you operate.
12.4 Intellectual property
You retain ownership of the imagery you submit and of the outputs returned for that imagery (codes, bounding boxes, redacted media). We retain ownership of the service itself, the underlying models, the documentation on this site, and our brand.
12.5 Limitations of liability
To the maximum extent permitted by applicable law, our aggregate liability arising out of or in connection with the service is limited to the fees you have paid to us in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect or consequential losses, including lost profits, lost data, or business interruption. Nothing in these terms limits liability for matters that cannot be excluded under applicable law (e.g. gross negligence or intentional misconduct).
12.6 Governing law
These terms are governed by the laws of Bulgaria. Disputes are subject to the exclusive jurisdiction of the competent courts of Sofia, Bulgaria, without prejudice to any mandatory consumer-protection rules that may apply where you are resident.
12.7 Changes
We may update these terms from time to time. Material changes affecting existing customers will be communicated by email at least 30 days before they take effect. Your continued use of the service after the effective date constitutes acceptance.